Every comment order, caught.
Buyers comment a product keyword and quantity on your Facebook or Instagram live, post or photo. Boxify turns each match into an order while you keep selling.
- A01Everyday tote6 left
- B02Linen pants2 left
- C03Bucket hatSold out
Mei LingA01+2 nice colour
Order · A01 × 2Jessiehow much ah?
Not an order. Left for a replyHafizC03+1
Sold out. Not capturedAishahB02 x1 tq
Order · B02 × 1
Example store and buyers. Try B02+1, A01+3 or a question.
Try a real order: send SS+1 to Boxify on MessengerAfter the live
C03 Bucket hat
- Stock
- 12
- Stock left
- 0
Stock counts itself.
No overselling.
Unpaid carts get reminded.
No chasing.
Payment received
- Order
- 10482
- Buyer
- Mei Ling
Payments match to orders.
No scrolling bank apps.
Airway bill created
- Order
- 10482
- Courier
- J&T Express
- Tracking
- Auto-filled
Airway bills from the order.
Tracking fills itself.
Ship from the same order list with
- DHL
- J&T Express
- Line Clear
- Ninja Van
- ParcelDaily
- Pos Laju
- Skynet
- SPX Express
Courier integrations currently support Malaysia only.
Seen in a real live
Too many comments, and orders get missed or copied wrong. Watch a seller go live while Boxify catches every order.
Play the introHi, B02 still got size M?
Hi! Sorry, B02 in size M just sold out. B04, the same pants in olive, still has M.
Can I return the pants I bought last week?
Let me get a teammate to help you with that. They’ll reply here soon.
Same questions, answered
“Still got size M?” “How much?” “Can I return it?” A GPT-powered assistant answers buyer messages on Facebook and Instagram using your instructions and your own OpenAI API key.
Ask Boxify’s own assistant on MessengerYour tone, not a robot’s.
Write the instructions: how to greet, what to say and what never to say.
Sold out becomes a suggestion.
When a product is out of stock, the assistant can point buyers to one that isn’t.
Sensitive topics go to a person.
Decide which conversations the assistant hands to your team.
Ask your store
Ask Claude or another AI assistant what sold best this week A01 × 42, which orders are unpaid 3 unpaid and what is running low 2 left.
AI Connect is read-only and needs your store owner’s permission. Data used to answer is shared with the AI provider you connect. ChatGPT connector support depends on the client. GPT customer service is a separate integration.
Meet AI ConnectAnd the rest of the day
Everything around the sale, in the same place as your orders.
Selling
No copying namesComment capture on lives, posts and photo albums
Buyers check out themselvesWebstore and cart links to share on WhatsApp
One inbox for ordersMessenger orders and page conversations
Sell before stock landsPreorders
Orders and stock
One parcel per buyerCombine or split orders
Know who changed whatA record of every order change
Stock you can trustVariants, keywords, quantity limits and backorders
No variants to buildSimilar keywords grouped into one webstore product with options
Keep buyers after selling outWaitlists for sold-out products
Shipping and payments
Print, pack, doneThermal labels, delivery orders and invoices
Fewer “where’s my parcel?”Tracking numbers and shipping rules
No manual totalsShipping fees in the cart
Paid orders, matchedPayment reconciliation and payment methods
Buyers pay at checkoutOnline payment with HitPay
For Malaysian e-invoicingE-invoice with Bukku
Repeat buyers and reports
Reasons to come backLoyalty points earned on paid orders, redeemed at checkout
Gifts and refunds made easyVouchers, store credit and VIP access
Reminders without chasingAutomated buyer messages
Today’s sales at a glanceSales dashboard and charts
Month-end without retypingOrder, sales and revenue exports
Helpers see what they needStaff access by role
What is Boxify FB Live?
Boxify FB Live is a social-commerce system for sellers. It brings Facebook and Instagram comment selling together with order management, products and stock, checkout, fulfilment and customer-service tools.
Does Boxify capture Facebook and Instagram comments?
Yes. Boxify supports product-keyword comment capture from Facebook and Instagram live streams, posts and photo albums. Buyers comment with a keyword and quantity, and the system captures the matching order.
Can I use Boxify for WhatsApp selling?
You can use WhatsApp conversations to share your Boxify webstore and checkout links with buyers, then organise orders in Boxify. Speak to our team about the WhatsApp workflow you need; this is different from Facebook and Instagram comment capture.
How does the AI customer service bot work?
Boxify’s GPT-powered assistant replies to Facebook and Instagram customer messages using your instructions and a connected OpenAI API key. You define its content, tone, guardrails and when a conversation should be handed to a person.
Can I use ChatGPT or my favourite LLM with Boxify?
Boxify uses OpenAI GPT for customer service. For store insights, AI Connect lets compatible remote-MCP clients, such as Claude or Codex, read authorised order, customer, sales and stock data. ChatGPT connector availability depends on the client and account; check the current AI Connect guide. The published integration is read-only: it does not create, edit or cancel orders.
What happens to my data when I connect an AI assistant?
AI Connect requires permission from your store owner. Data used to answer your question is shared with the AI provider you connect. Review the provider’s terms, Boxify’s Privacy Policy and the AI Connect guide before granting access.
How do I get started?
Message Boxify on WhatsApp to discuss your selling channels and see the workflow. Feature availability depends on your account and configuration; our team can confirm what fits your store.
Tell us how
you sell.
Your message opens in WhatsApp, and our team replies there.